Bhaggo Oi Privacy Policy — Our Commitment to Protecting Your Information

1Introduction & Overview

Bhaggo Oi (operated by Bhaggo Oi Ltd.) is an international online betting platform built with Bangladesh users in mind. We understand how sensitive your personal information is — and this Privacy Policy reflects the trust you place in us.

This document explains how Bhaggo Oi collects your information, how it is used, who it is shared with, and what rights you have over your data. This policy bhaggooi.bet's website, mobile application, and all associated services.

2What Data We Collect

2.1 Information Provided Directly by You

When you register with or use Bhaggo Oi's services, you provide certain information directly:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Home Address & District
• National ID Number (for KYC verification)
• Payment Method Details (bKash/Nagad number, bank information)
• Your chosen password (stored in encrypted form)

2.2 Automatically Collected Information

Certain information is collected automatically while you use the platform:

2.3 Information Received from Third Parties

In certain cases, we may receive information from legitimate third parties, such as identity verification agencies or payment processors. This information is used solely to ensure the security of your account.

3Purpose of Data Use

Bhaggo Oi uses the information it collects solely for the following legitimate purposes:

• Account Management: Processing registrations, verifying identity, and securing accounts.
• Service Provider: Managing betting, transactions, and other platform features.
• Customer Service: Quick resolution of your questions and complaints.
• Security: Prevention of fraud, money laundering, and unauthorized access.
• Legal Compliance: Meeting the requirements of applicable laws and regulatory authorities.
• Service Improvement: Statistical analysis to improve user experience.
• Relevant Communications: Keeping you informed about bonuses, promotions, and important updates (with your consent).

4Information Sharing & Disclosure

Bhaggo Oi does not sell your personal data. Information may be shared only in the limited circumstances outlined below:

4.1 Authorized Third Parties

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions.
• Identity Verification Agencies: Information is verified with trusted verification agencies as part of the KYC process.
• Technology Partner: Contracted technology providers may access limited data solely for the purpose of operating the platform.

4.2 Legal Obligations

Information may be disclosed in response to a court order, government directive, or lawful request from a regulatory authority. In such cases, only the minimum necessary data is provided.

4.3 Consent-Based Sharing

Outside of the cases listed above, no information will be shared without your explicit consent. All third-party partners are contractually bound to uphold Bhaggo Oi's privacy standards.

5Data Protection Measures

Bhaggo Oi applies industry-leading technical and administrative measures to protect your information:

That said, no system on the internet is 100% secure. Bhaggo Oi makes every effort to provide the highest level of protection, but absolute security cannot be guaranteed. We therefore urge you to stay vigilant — use a strong password and never share your account details with anyone.

6Cookies & Tracking Technologies

Bhaggo Oi uses cookies and similar technologies to enhance your platform experience. The different types of cookies we use are described below:

You can disable optional cookies through your browser settings. However, disabling mandatory cookies may cause certain platform features to stop working.

7Your Data Rights

As a Bhaggo Oi user, you have the following rights over your own data:

To exercise these rights Help Center Contact us or visit our privacy@bhaggooi.bet. We will respond within 30 days.

8Children's Privacy

Bhaggo Oi strictly prohibits anyone under the age of 18 from registering or using our services. We do not knowingly collect any data from minors.

If we become aware that a minor's data has entered our system, we will immediately close the account and delete all associated information. Parents or guardians who suspect an unauthorized registration are welcome to contact us.

9Data Retention Period

Bhaggo Oi retains data only for as long as necessary:

• Active Account Data: For the full duration your account remains active.
• Closed Account Data: Up to 5 years after closure as required by law.
• Transaction Records: 7 years in compliance with financial regulations.
• KYC Documents: 5 years as required by regulatory obligations.
• Support Contact: 2 years after resolution.
• Log Files: Up to 12 months for security analysis.

Once the retention period ends, data is securely deleted or anonymized.

10Changes to the Privacy Policy

Bhaggo Oi reserves the right to update this Privacy Policy as needed. For significant changes, we will:

• We will send a notification to your registered email.
• We will display a clear notice on the platform.
• We will give you at least 7 days' notice before any changes take effect.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. If you do not agree, you may request that your account be closed.

11Contact & Complaints

For any privacy-related questions, concerns, or requests to exercise your rights:

• Privacy Email: privacy@bhaggooi.bet
• General Support: support@bhaggooi.bet
• Live Chat: Available 24/7 on the platform
• Help Center: bhaggooi.bet/help-center

We process all privacy requests within 30 days. Complex cases may require up to an additional 60 days — you will be notified in advance if this applies.